Returns & Exchanges

At HEC, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Our goal is to ensure your wardrobe fits your style perfectly, providing a stress-free shopping experience from start to finish.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package at any authorized carrier location and keep your tracking number to monitor your refund status.